Temp Mail

Refund & Cancellation Policy

Last updated: 14 August 2026

This Refund & Cancellation Policy explains how refunds and subscription cancellations work for paid eTempMail / Temp Mail Pro purchases made through our website.

Nothing in this policy limits your mandatory consumer rights under applicable law. Where local law gives you stronger rights, those rights apply.

1. Who handles payments and refunds

Paid plans on this website are billed by eTempMail. That means:

  • your payment is processed at checkout for the plan you selected;
  • receipts or invoices are provided for completed orders;
  • billing, cancellation, and refund requests for paid plans are handled by eTempMail;
  • eTempMail provides the product (Temp Mail Pro) and product support.

2. 30-day refund rules (unused vs used plans)

You may request a refund within 30 days of the purchase (or renewal) date that you want refunded. Eligibility depends on whether the plan was used:

  • Unused plans — full refund: If the paid plan has not been used (for example, no Pro dashboard access of substance, no paid inboxes created or used, no API usage under the paid plan, and no material consumption of paid features), we will support a full refund when the request is made within 30 days.
  • Used plans — only if a major portion is unused: If you have started using the paid plan, a refund is considered only when a major portion of the paid period or paid entitlement remains unused (for example, most of the billing period is still remaining and usage has been limited). In those cases we may support a full or partial refund after review. Heavy or ongoing use of paid features generally means the purchase is not refundable, except where mandatory consumer law requires otherwise.

By completing checkout you acknowledge that you have read this Refund & Cancellation Policy and these unused/used rules. Where local law provides a shorter or longer statutory withdrawal period, the most favorable applicable consumer protection will apply.

3. How to request a refund

To withdraw from a purchase, cancel with a refund request, or ask about billing:

  1. Email us at [email protected] with your account email, plan, and order date; or
  2. Use our Contact us page and include the same details.

If approved, refunds are normally returned to the original payment method. Timing depends on the payment method and your bank or card issuer (often within about 14 days after approval).

4. Subscriptions: cancel vs refund

  • Cancel: You can stop future renewals at any time by contacting support. Cancellation usually takes effect at the end of the current billing period; you keep access until then unless a refund also ends access.
  • Refund: A refund reverses a charge already taken (subject to this policy and applicable law). After a refund, access to the paid product may end.

Renewal charges that fall outside the applicable refund / withdrawal window are generally non-refundable except where required by law or approved by us as a discretionary refund.

5. Technical issues and product defects

If Temp Mail Pro has a material defect or persistent technical problem that prevents you from using features as described:

  1. Contact us first at [email protected] (or via our Contact us page) so we can try to fix it;
  2. If it cannot be resolved, request a refund (see section 3) and include details of the issue and our response.

Evidence of a material defect will be considered under applicable consumer protection laws.

6. When refunds may be declined

Refunds may be declined (except where mandatory law requires otherwise) if, for example:

  • the request is outside the 30-day window or any longer statutory period;
  • the plan was used and a major portion of the paid period or entitlement has already been consumed;
  • there is evidence of fraud, abuse, chargeback misuse, or manipulative behaviour;
  • the transaction is not eligible under the applicable checkout or payment terms.

We may also issue discretionary refunds case by case. A discretionary refund does not create an obligation to refund similar future requests.

7. Chargebacks

Please contact us before filing a chargeback with your bank. Chargebacks can delay resolution and may temporarily suspend access while the dispute is reviewed. This does not remove your lawful rights to dispute a charge.

8. Contact

Product, billing, and refunds:
Email: [email protected]
Contact form: https://etempmail.net/contact-us

9. Changes to this policy

We may update this policy from time to time. The version published on this page at the time of your purchase applies to that purchase, together with any non-waivable rights under local law.